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FREE SHIPPING & FREE RETURNS! call us anytime 888-473-3111

Shipping & Returns

Customer Service

Privacy & Security

This site uses an order form through which customers can request information, products, and services. We request contact information such as addresses, email addresses, and phone numbers in order to contact you regarding purchase requests and for shipping. Kit Lender will not sell, loan, rent, lease, barter or publish your personal information to a third party. All data that we keep on you is kept strictly for kitlender.com business use to assist you in your current or future purchases or in analyzing sales trends. No customer data is stored on servers that are accessible to the Internet. All information garnered is for the sole purpose of assisting you with your current and future purchases.

Security

Shopping at our site is safe, and we are sure of it. All orders on our site are processed on our secure server (SSL). All credit card information is encrypted and protected. If you would prefer not to place your order on-line, please call us at 888-473-3111.

Copyright

Contents of this site, including but not limited to icons, formatting, graphics, software, and text, is the copyright of the Company and/or its content suppliers and is protected by applicable international copyright laws. The content and software on this Web site may be used for online shopping. Any other use such as display, distribution, modification, republication, reproduction, or transmission of contents on this Web site is strictly prohibited.

Trademarks

The company’s trademarks as well as other trademarks may not be used in connection with any product or service that is not the property of the company, or that in any manner discredits the company or its affiliates.

Disclaimer

This web site is provided by the Company on an “as is” basis. We will not be liable for any damages of any kind resulting from us of this web site, including but not limited to direct, indirect, incidental punitive, and consequential damages. The company does not warrant that this web site will operate error free or that this web site and its server are free of computer viruses and other harmful goods.

Shipping Options

We offer Free Shipping on all orders over $100 shipped within the United States. If your order is received before 2 PM Eastern Standard Time, we will make every effort to get it out the same day. Make sure to take Free Shipping into account when comparing prices.

Economy (5-10 Business Days)  Free Shipping on orders over $100 in the US. Free Shipping applies to the Contiguous U.S. Extra shipping charges will apply to Alaska and Hawaii, due to higher UPS shipping rates. Excluding Bikes and Thule Cargo Carriers.
Standard (3-5 Business Days) $5.95 Flat Rate

Rates vary according zip code and item selected, estimate shipping in cart of these items prior to checkout.  
Next Day Air
2nd Day Air
3-Day Select
Local Pick up is available for all orders

ATTN: LOCAL PICK-UP ONLY FOR ALL KONA BIKES AND SPECIALIZED PRODUCTS

Please note: Most orders are shipped the next business day (M-F) after they are received. No orders will be shipped Saturday, Sunday or Holidays. All backordered items will be shipped within 3-10 business days. You will be notified 24-48 hours after your order has been placed if any item is on backorder. Orders placed on Friday will be shipped the following Monday. Saturday delivery may be available to your ZIP code for an additional $12.50 charge. You must call our Customer Service center between 8am-5pm EST at 1-800-226-6257 to schedule Saturday delivery. If your order absolutely, positively needs to arrive on a certain day, please call Customer Service.

We ship US Postal Service and UPS, shipping is at our discretion. Smaller Items ship USPS and Large item ship UPS Ground. 

*UPS does not ship to PO Boxes. Please include your street address for shipment purchases so that your order is not delayed. Custom charges may apply to purchases made by Canadian Residents from the carrier.

*UPS 2nd Day Air delivery to Alaska and Hawaii may take 3 days. UPS 2nd Day Air delivery requires a signature; if you will not be home to sign for your package please call Customer Service at 1-888-473-3111 to waive the signature requirement. UPS does not include weekends for their delivery times. If you place an order for 2nd Day Air on Thursday, the package will be there Monday.

**UPS Next Day delivery is available only in the continental U.S. UPS will NOT leave a Next Day delivery without a signature. If you will not be home to sign for your package please call Customer Service at 1-888-473-3111 to waive the signature requirement. UPS does not include weekends for their delivery times. If you place an order for Next Day Air on Friday, the package will be there Monday.

Shipping Holidays

Kit Lender Mail Order and its carriers will not be shipping or delivering on:

New Year’s Day
Good Friday
Memorial Day
Presidents’ Day
4th of July Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day

Additional USPS holidays include:
Martin Luther King, Jr. Day
Columbus Day
Veterans’ Day

UPS Map and Transit Times

Please Note: Delivery estimates are based on domestic orders placed today, before 2:00 PM EST, for in-stock items. Please see below for shipping restrictions. Ground Shipments are delivered Monday thru Friday. 

Shipping Exceptions & Restrictions

Estimated arrival dates are not guaranteed.
Weather related shipping delays are not within the control of Kit Lender and may delay orders.
Orders are shipped on business days only (Monday – Friday) excluding federal holidays.
Please allow 1-2 business days processing before your order is shipped.
Oversized items (Bikes, Canoes, Rooftop Boxes, etc) have additional delivery costs and times and must be shipped by freight.
Orders being shipped to Canada, Hawaii, Alaska, US Territories or APO do not qualify for Free Economy Shipping.
** Please note: For all shipments outside of the US, the buyer is solely responsible for any Duties, Taxes, Fees or Brokerage charges that may be assessed by the shipping company or Customs office. If you have any questions, please contact your local UPS Customer Service Center or Customs office for more information.**

UPS Map

Repairs

By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please send the item to:

Kit Lender
PO Box 1545
350 Mountain Rd.
Stowe, VT 05672

Include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If you would like the piece returned to you even if it cannot be repaired, please indicate this in your note.

Be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time, with shipping, is about six weeks. However, you can cut that down to about three weeks by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

Returns & Exchanges

RETURNS AND EXCHANGES FOR ORDERS PLACED ONLINE

All items must be returned within 30 days from purchase date. All items must be unused, in their original packaging, with all tags attached. Shoe boxes in original condition as you received them. 20% restocking fee for boxes not returned in the proper condition. Refunds will be issued for the cost of the item not including shipping. Return shipping charges are the responsibility of the customer. Exchange shipping charges are the responsibility of the customer and will be billed to the original purchase method. State Law prohibits any return of Swimsuits or Lingerie. If you have run in shoes, even in your house they not are able to be returned.

When placing a return please include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance.

Typical turnaround time, with shipping, is about three weeks. However, you can cut that down to about a week by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) less shipping upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card for the last known retail value.

Please mail all UPS returns to:

Internet Returns
Kit Lender
350 Mountain Road
Stowe, VT 05672

US Postal Service Returns:

Internet Returns
Kit Lender
PO Box 1545
Stowe, VT 05672<

Tax for Online Orders

Kit Lender collects 6% sales tax for all orders placed from the state of Vermont. All other states are not charged sales tax.

Price Matching 

At this time Kit Lender does not do price matching. 

International Orders

Kit Lender has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at kithappiness@kitlender.com

WHICH COUNTRIES DO YOU SHIP TO??

International shipping is currently available WORLDWIDE from Kit Lender. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER??

To check the status of your order or track your package, please login to your International Checkout account.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER??

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: kithappiness@kitlender.com

PHONE:
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408
All Others: +001.310.601.8196

Please visit the page for more information and phone numbers in your area. Click Here: International Checkout Customer Service

International Checkout

***The following brands are excluded from international shipping based on the policies set by the manufacturers. If you attempt to place an order that is shipping outside the US, we will contact you and cancel your order. However, it is OK to use your international credit card and have these items shipped to a US address. If you have any questions, please feel free to contact us through email.

· Arc’teryx
· Bell Sports
· Burton/Anon/RED
· Chariot Carriers
· Columbia
· K2
· Look
· Marker
· Maui Jim
· Merrell
· Oakley
· Rossignol
· Scott
· Technica
· Tubbs
· The North Face
· Thule
· Salomon
· Spyder
· SUN
· Volkl