When should I expect my delivery?
Deliveries are made by 8 PM prior to your first rental day and may arrive 1-2 days early. We will provide tracking information so you can see when your package is out for delivery. It is a good idea to call your property when you see that it has arrived. We use FedEx as our shipping provider. A signature is not required for delivery. If you have any concerns, call us at 1-888-473-3111 and talk with a real live person in Vermont who’ll be happy to help you out. Heck, we’ll even teach you how to make maple syrup and brew your own beer. (Honestly, we’ll do our best to meet any request you have.)
How do I return my items?
Easy! Follow the simple instructions inside your box for easy returns, which includes suggestions for where to drop it off for pickup.
Do you ship outside the U.S.?
Not yet. But call us up (1-888-473-3111) and we’ll figure out how to deliver a killer KIT to wherever you’re going for whatever you’re doing.
i only go skiing like 4 or 5 times a season and my snowpants had gotten really worn out. i only had one trip left for the season and instead of buying a new pair i figured i would just rent a pair and deal with getting new ones next season. the service was what impressed me the most. i honestly received my snowpants, to my house, the day before i was suppose to fly out to the resort, unfortunately i misjudged sizing so i ended up with pants that didnt fit at all, i was so nervous because i had to leave the next day and now had no pants to use, i contacted kit lender and they were so helpful, they overnighted another pair of pants to my hotel so i could still leave on time and i just picked them up there. i only had to pay shipping i wasnt charged for another pant rental. they had me just ship both pairs back together when i got home. I was so grateful for their help, my mistake almost really screwed my over but kit lender went above and beyond to make sure i had what i needed for my trip.